The Psychiatry Consultation Line’s impact since the program started on July 1, 2019:
- The PCL psychiatrists have completed 5,504 consultations with 2,306 unique healthcare providers in 38 of 39 counties in Washington.
- Over 83% of callers are directly connected to the psychiatrist on duty. When not directly connected, we return calls within 15 minutes.
- An average consult takes about 13 minutes.
The PCL distributes an annual satisfaction survey to gather feedback from providers who’ve consulted with the PCL over the past year. Thank you to everyone who took time to respond! Here is a summary of our 2024-2025 data:
- 98% were satisfied or very satisfied with the PCL recommendations
- 99% said the consult helped with a specific patient and would help in the care of future patients
- 98% were satisfied or very satisfied with the time it took to connect to the PCL psychiatrist
- 97% would use the PCL again
- 98% would recommend the PCL to their colleagues