The Psychiatry Consultation Line’s impact since the program started on July 1, 2019:
- The PCL psychiatrists have completed nearly 7,000 consultations with healthcare providers in 38 of 39 counties in Washington.
- Over 83% of callers are immediately connected to the psychiatrist, while the rest wait only about 15 minutes for a call back from our team.
- The average consult takes about 13 minutes.
The PCL distributes an annual satisfaction survey from providers who’ve consulted with the PCL over the past year. Thank you to everyone who participated! Here is a summary of our 2025-2026 responses:
- 100% were satisfied or very satisfied with the time it took to connect to the PCL psychiatrist
- 99% were satisfied or very satisfied with the PCL recommendations
- 98% would use the PCL again and would recommend the service to their colleagues
- 97% said the consult helped with a specific patient
- 94% thought the information they received from the PCL would help in the care of future patients