The Psychiatry Consultation Line’s current impact:
- Since the PCL started in July 2019, our psychiatrists have completed 4,182 consultations with almost 1600 Washington based healthcare providers, regarding almost 3800 of their patients.
- To date, the PCL has helped providers and/or patients in 38 out of 39 counties in Washington
- The PCL has served all ages of adult patients, from 18 to 99
- To date, 71% of PCL consultations were from providers working in primary care, 14% work in mental health clinics, 6% work in community hospitals, and 3% work in emergency department or urgent care settings
- The average time a caller spends on a consult is about 14 minutes
- In our FY24 satisfaction survey,
- 97% of providers said they were satisfied with the information and recommendations received from the PCL psychiatrists
- 99% of providers indicated they were satisfied with the time it took to connect to the PCL psychiatrist, both in terms of convenience for themselves and the care of their patient
- 97% of providers said the consultation helped in the care of their patient and will help in the care of future patients
- 99% of providers say they would use the PCL again and would recommend the PCL to their colleagues