Impact by the numbers

The Psychiatry Consultation Line’s current impact:

  • PCL psychiatrists have consulted with providers practicing in and/or patients living in 97% of Washington’s counties (38 out of 39)
  • The PCL has served all ages of patients, from 18 to 99.
  • 74% of PCL calls have been from providers working in primary care, 12% work in community hospitals, 6% work in mental health clinics, and 4% work in emergency departments. Other setting include substance use treatment programs and correctional settings.
  • During FY21, the PCL assisted 352 unique providers and completed 602 consultations. We have provided nearly 1,000 consultations to date.
  • The average time a caller spends on a consult is 16 minutes.
  • 48% of calls are from repeat callers; 52% of calls are first-time callers.
  • 99% of providers indicate they are satisfied with the information and recommendations received from the PCL psychiatrists.
  • 100% of providers indicate they are satisfied with the time it took to connect to the PCL psychiatrist, both in terms of convenience for themselves and the care of their patient.
  • 91% of providers feel the consult will help in the care of future patients.
  • 99% of providers say they would recommend the PCL to their colleagues.