The Psychiatry Consultation Line’s impact since the program started on July 1, 2019:
- The PCL psychiatrists have completed 4,182 consultations with 1,596 unique healthcare providers, regarding 3,747 of their patients.
- The PCL has helped providers and/or their patients in 38 out of 39 counties in Washington.
- To date, 71% of PCL consultations were from providers working in primary care, 14% work in mental health clinics, 6% work in community hospitals, and 3% work in emergency department or urgent care settings.
- The average time a caller spends on a consult is about 14 minutes.
Every year we ask for feedback from providers who’ve consulted with the PCL over the past year. Responses to our 2023-2024 satisfaction survey came from providers in 25 of Washington’s 39 counties. Prescribing providers were 84% of survey respondents and non-prescribers were 16% of respondents.
- 98% of respondents were satisfied or very satisfied with the PCL consultation
- 99% were satisfied or very satisfied with the time it took to connect to the PCL
- 97% of respondents said the PCL consultation was helpful for the care of their current patient
- 97% of respondents said the PCL consultation would help in the care of future patients
- More than 95% of respondents said they would use the PCL again and would recommend the service to others