PCL Satisfaction Survey Feedback, 2023-2024

Every summer, we ask community providers who’ve consulted the PCL over the past year to share with us their feedback and improvement ideas. In 2024, we received survey responses from providers in 25 of the 35 Washington counties who consulted the PCL during this time. THANK YOU ALL for your time and thoughtful feedback.


Of those who responded to the survey,

  • 98% were satisfied or very satisfied with the information and recommendations they received
  • 99% were satisfied or very satisfied with the time it took to connect to the PCL psychiatrist
  • More than 91% indicated the consultation helped them care for a specific patient
  • 89% said it would help in the care of future patients
  • 95% of respondents said they would use the PCL again and would recommend the service to others

PCL Improvement Ideas

Can the PCL have psychiatrists available on evenings and weekends?

  • Good news! The PCL is available 24 hours/day, 7 days/week to prescribing providers so call us anytime you need a consultation.

It would be great if the PCL psychiatrists could help with legal questions.

  • PCL psychiatrists are clinical consultants, and legal advice is specifically outside the scope of the program, unfortunately.

Can the PCL psychiatrists come to our county and offer trainings?

  • If we had the bandwidth to do this statewide, we would! Instead, we share educational resources on our website and in every PCL newsletter, PCL News. Click this link to view previous editions: pcl.psychiatry.uw.edu/newsletter